Refund Policy

Last updated: January 1, 2025

At AFL BRANDS LLC, we are committed to delivering high-quality marketing and branding services. This Refund Policy outlines the terms under which refunds may be issued.

1. Service-Based Nature

Our services are professional and time-based. Once work has commenced on a project or campaign, the time and resources invested cannot be recovered. As such, our refund policy reflects this reality.

2. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Services were not delivered as outlined in the signed agreement
• A project is cancelled by the client before work has commenced
• A technical error resulted in a duplicate or incorrect charge

3. Non-Refundable Situations

Refunds will not be issued for:

• Work already completed and delivered
• Dissatisfaction with marketing results, as results depend on many external factors beyond our control
• Change of mind after a project has started
• Monthly retainer fees for the current billing period once services have been initiated

4. Refund Request Process

To request a refund, please contact us at contact@aflbrands.com within 14 days of the disputed charge. Include your name, company, invoice number, and a detailed explanation of your request. We will review and respond within 5 business days.

5. Partial Refunds

In cases where a project is partially completed at the time of cancellation, a partial refund may be issued based on the proportion of work not yet delivered.

6. Processing Time

Approved refunds will be processed within 10 business days and returned via the original payment method.

7. Contact Us

AFL BRANDS LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@aflbrands.com